The Minister of Digital Economy and Entrepreneurship, Sami Samirat, stated on Tuesday that the ministry has completed the digitization of 80% of government services, which is equivalent to 1920 services.
Samirat explained during a press conference titled "Government Technology" at the Government Communication Forum that the government is working on digitizing 100% of government services by the end of 2026, based on the commitment from the Prime Minister, Jafar Hassan, who confirmed this in a confidence speech.
Samirat noted that the government is committed to digitizing the remaining 2400 services by the end of 2026, and that any new service after this date will be digital from its launch, affirming that the government is working on re-engineering the procedures of previously digitized services to improve the quality of services provided to citizens.
The minister added that the goal of this digitization is to improve the level of services provided and reduce reliance on human elements. Regarding digital identity, Samirat confirmed that about 2 million digital identities involving both Jordanians and residents have been activated.
A report by the World Bank for the year 2025 revealed Jordan's progress in the Government Digital Maturity Index, where it was classified in category (A), the highest category of maturity in governmental digital transformation, reflecting the kingdom's development in digitizing the public sector and enhancing the efficiency of government services according to the monitored report.
According to the report, Jordan scored a total of 91.4% on the index, ranking 21st globally and fourth in the Arab world, after Saudi Arabia, Bahrain, and the UAE, placing the kingdom among the most advanced countries in digital government practices at both regional and international levels.
This achievement reflects the ongoing national efforts in enhancing governmental digital transformation, developing digital services, and transitioning towards institutional digital maturity as part of the outputs of the National Council for Future Technology, contributing to the improvement of public sector performance and enhancing the citizens' experience in accessing government services, in line with the vision of economic modernization.
This progress is clearly evident in the ascending improvement of the kingdom's score on the index through its successive editions, where the score increased to (0.914) compared to (0.829) in 2022, thereby maintaining its ranking among the leading countries, reflecting a cumulative and sustainable path in enhancing the government technology maturity at the national level. Jordan significantly surpassed the global average of (0.589) and the average for the West Asia and North Africa region of (0.590).
The index also showed improvement in Jordan's performance across all four main areas comprising the Government Technology Maturity Index compared to the performance in 2022; it registered noticeable progress in the index of essential government systems by achieving the rank of 31 globally compared to rank 40 in 2022, alongside achieving the fourth rank in the Arab world.
Jordan's performance in the index of public services delivery also improved, moving from rank 42 globally to rank 26 globally, while maintaining the fifth rank in the Arab world. This aspect focuses on the development of e-portals aimed at citizens, the availability of "e-filing" services, and integrated digital payment capabilities that facilitate the completion of government transactions without the need for personal review.
In addition, Jordan's performance improved in the Government Technology Enablers Index, which measures the inclusiveness of digital strategies, regulatory and institutional frameworks, innovation programs, and digital skills development, from rank 34 globally to rank 29 globally, progressing from the fifth rank in the Arab world to the fourth in 2025; this confirms the broad scope of improvement across various axes of measuring government technology maturity.
It should be noted that the Government Technology Maturity Index (GTMI) is issued approximately every two years by the World Bank Group, which focuses on measuring the progress of digital transformation in governments and their capability to use technology in delivering public services. The methodology of the index in 2025 combines self-reported survey data across an electronic poll prepared by the World Bank from 158 countries, and publicly available information for the remaining 39 countries.
