Khaberni - Salah Al-Louzi, chairman of the board of the Integrated Transport Company, confirmed that there is a plan to replace the company's fleet of 187 buses with modern buses by 2027.
Al-Louzi explained during a press conference yesterday that the plan includes special preparations to serve people with disabilities, in addition to developing maintenance and washing facilities, updating Enterprise Resource Planning (ERP) systems, enhancing cybersecurity, and Intelligent Transportation Systems (ITS), according to Al-Ghad.
Al-Louzi revealed that the company is considering reducing transportation fees for low-income groups and members of the armed forces and security services.
He mentioned that as part of corporate social responsibility, the company issued over 1.2 million free rides for the elderly aged over 65 in 2025.
In response to a question about the existence of a comprehensive and integrated transport plan within the provinces and between Amman and all provinces and between the provinces, Al-Louzi explained that the third phase of the project includes transport between the districts within the same province, while the second phase includes transportation between 7 provinces and the capital Amman and between the provinces including Jerash, Irbid, Al-Salt, and Al-Karak provinces covered by the first phase at a cost of about 4.5 million dinars.
Al-Louzi noted that the company transported around 43 million passengers across various systems it manages in 2025, with a daily average of nearly 177,000 passengers, while the Bus Rapid Transit (BRT) transports between 120,000 and 130,000 passengers daily, confirming a significant reliance on public transport with a satisfaction rate of 90%, affirming that the shift towards scheduled transport continues until 2029.
He pointed out that the public transport sector in Jordan is undergoing an unprecedented quality transformation, driven by a clear governmental will that has placed this issue at the forefront of discussions and decision-making within the framework of the economic modernization vision that the government committed to implement until 2029.
Al-Louzi said that "Integrated" represents the executive and investment arm of the state in the public transport sector, as a public shareholding company in which the Ministry of Finance through the Government Investments Management owns a 73.8% stake, while the Greater Amman Municipality owns 10%, and 17% is held by individuals and companies, reflecting a balanced partnership model between the public and private sectors.
He explained that the company currently manages an extensive operational system that includes 73 lines distributed between the capital with direct contracts with the Greater Amman Municipality, and outside its administrative jurisdiction with contracts with the Land Transport Regulatory Commission, in addition to its role in operating the Amman Bus system and participating in managing and operating the BRT.
He mentioned that these numbers would not have been achieved without the bold government decision to reorganize the sector, based on Law No. 19 of 2017, which allowed the transition from an individual ownership model, which exceeded 84% of public transport modes, to a model of line management companies, preserving the rights of owners and establishing disciplined institutional management based on timetables and electronic monitoring.
Al-Louzi emphasized that the government, represented by the Prime Minister's Office, the Land Transport Regulatory Commission, and the relevant entities, dealt with the file in a collaborative spirit, where operational, financial, and technical details were discussed in depth before making decisions, pointing out that the first phase of connecting four provinces with the capital (Irbid, Jerash, Al-Salt, Al-Karak) was markedly successful, and that the second phase, which includes seven additional provinces, will start soon, paving the way for the third phase that will connect the districts to each other without needing to pass through the capital.
He added that the existence of an integrated electronic system has allowed the state and decision-makers to obtain accurate daily data on passenger numbers, compliance rates, and demand volume, which was not available previously, confirming that "the decision today is based on real data, not estimates."
Regarding service quality, Al-Louzi revealed that the satisfaction rate for Integrated's services has risen to about 90% according to internal evaluation indicators and periodic opinion polls, in addition to adopting a "mystery shopper" mechanism to monitor performance in the field.
He clarified that the company deals with all complaints received through official channels, turning observations into direct development tools in operations and training.
He mentioned that the company relies on an advanced technological system that includes electronic payment, bus tracking systems, internal surveillance cameras, and a central control room that monitors compliance with timetables, speeds, and behaviors inside buses, contributing to enhanced discipline and improving the transport environment, especially for women and students.
He pointed out that the company employs 1200 staff working around the clock, and targets creating 500 new job opportunities by 2027, alongside launching training and qualification programs for category five drivers to enable them to obtain category six, contributing to addressing the labor market shortage and enhancing the efficiency of national cadres.
Al-Louzi confirmed that the strategic goal is to build a safe, regular, and cost-effective transport system that befits the Jordanian citizen, emphasizing that what has been achieved so far is a direct result of clear political will and governmental management that placed public transport high on its priorities, and that the upcoming phase will witness a greater expansion in inter-provincial connections and service development according to the highest operational standards.
