Khaberni - Last year, the buses of the Integrated Transport Company transported about 43 million passengers, among them 1.2 million passengers benefited from a fare exemption, based on a government decision to support individuals over 65 years old and people with special needs, according to the company's chairman, Salah Al Lozi.
Al Lozi said on Monday that the public transport sector is experiencing an unprecedented qualitative transformation and development, supported by a comprehensive government decision to develop this sector, pointing out that the government has prioritized the transportation file after it had been neglected for many years, and has started working on updating the system comprehensively.
He explained that the strategy of the Integrated Transport Company aligns with the economic modernization vision, through the development of the operational system and enhancing its efficiency to improve the quality of services provided to citizens.
He indicated that the first phase of the development plans included connecting 4 governorates with the capital, namely Jerash–Amman, Irbid–Amman, Al Salt–Amman, and Al Karak–Amman, where these routes witnessed tangible improvements within the transport development plan from the governorates towards the capital.
He added that the presence of a comprehensive electronic system has enabled the state and decision-makers to obtain accurate daily data on passenger numbers, compliance rates, and demand volume, which was not available before, emphasizing that "the decision today is based on real data, not on estimates."
Regarding the quality of service, Al Lozi revealed that the satisfaction rate with the services of the Integrated has risen to about 90% according to internal evaluation indicators and periodic public opinion surveys, in addition to adopting the "mystery shopper" mechanism to monitor performance in the field.
He explained that the company deals with all complaints received through official channels, and turns observations into direct development tools in operation and training.
