Zain Jordan obtained the "Best Digital Transformation Initiative in the Telecommunications Sector" award for the year "2025, for its innovative initiative (Agentic AI), which is part of the Global Economics Awards granted by the British magazine Global Economics specializing in global economic affairs..
This award comes in recognition of Zain Jordan's efforts in consolidating digital transformation and employing AI technologies across its operational and service processes, positively impacting performance efficiency and the quality of experience, especially in its operational processes, through the initiative (Agentic AI) based on sustainable, independent AI and advanced data analytics, thereby reinforcing the company's journey in leading the digital transformation of the national telecommunications sector, enhancing its position as an innovative leader adopting future technologies for serving its customers throughout the kingdom, and investing in the latest technological advancements for community service and enhancing customer experience, this award marks a new achievement added to the company's record, and a motivator to continue its journey in launching more innovative digital initiatives and solutions, which contribute to supporting the digital transformation path in Jordan and enhancing the kingdom's position as a regional innovation and digital transformation hub.
The company secured notable positive results in performance, productivity, and governance, establishing its position as a leading communications company in employing artificial intelligence for innovation and sustainability in the telecommunications and technology sector, continuing to enhance its culture of innovation and adoption of future technologies in its various operations, and the (Agentic AI) initiative contributed to reducing the duration of processing internal orders by 80%, increasing the rate of internal user satisfaction up to 95%, while saving more than 1000 work hours annually, and enhancing market responsiveness and decision-making supported by artificial intelligence.
Zain Jordan expressed its pride in this award, which contributes to reinforcing and consolidating the kingdom's position on the map of innovation and technological progress in the region, where its victory embodies one of the fruits of its continuous efforts in investing in the latest AI-based solutions for community service and enhancing customer experience.
It is noted that the British economic magazine Global Economics is a bi-monthly economic magazine that organizes an annual awards program that honors outstanding institutions in various sectors around the world, which lead innovation, growth, and impact through transformative initiatives and strategic visions.
