Khaberni - The Ministry of Industry, Trade, and Supply reported that the Consumer Protection Directorate dealt with 561 complaints during the first quarter of 2026, closing 455 of them which is an achievement rate of 81 percent. Most issues were resolved, while 16 notices were issued and 10 violations were recorded against providers who breached consumer protection laws.
The ministry explained in a statement that the number of complaints registered during the same period doubled compared to the first quarter of 2025, where there were 258 complaints. This reflects growing consumer awareness of their rights and enhanced confidence in the efforts of the ministry as represented by the Consumer Protection Directorate.
It was noted that the electronics sector topped the list with the most complaints at 145, accounting for about 26 percent of the total complaints, followed by the e-commerce sector with 111 complaints making up 20 percent, and then the furniture sector with 71 complaints approximately 13 percent.
Regarding the nature of the complaints, the ministry pointed out that complaints related to warranties and contracts ranked first with 239 complaints and accounting for 42 percent, followed by complaints about defective goods and services with 238 complaints with a comparable percentage, while complaints about misleading advertisements amounted to 62, nearly 11 percent.
The ministry highlighted that Article (3) of the Consumer Protection Law No. (7) of 2017 specifies consumer rights, including obtaining goods or services that serve their purpose without harming his health or interests, and receiving complete and accurate information about the goods or services and the terms of their sale.
