Khaberni - The Public Service and Administration Authority launched, on Wednesday, the Human Resources Indicators System in the public sector, within the framework of the second executive program for the public sector modernization roadmap (2026-2029).
The Minister of State for Public Sector Development, Badriya Al-Balbisi, stated that the launch of the results of the 2025 public sector employee satisfaction study, which was conducted by the Public Service and Administration Authority, represents an important milestone in the public sector modernization roadmap, coinciding with the start of the second executive program of the roadmap "which will move us from the foundation phase to the implementation towards achieving impact".
She confirmed that the study is a strategic tool to understand the pulse of the public sector from within, and a true mirror reflecting the reality of the work environment, in addition to its importance in integrating employees in the development process, through providing them space for expression and participation, pointing out that it “is not just a means of measuring satisfaction, but a channel for dialogue and building trust, and a fundamental step towards modernization based on genuine partnership with human resources.”
Al-Balbisi pointed out that the study results showed a high capacity of commitment, belonging, and satisfaction among public sector employees, noting that 77% of them expressed satisfaction with their jobs, and 70% expressed their desire to continue serving the nation through their positions.
She asserted that these figures are not just indicators but represent the trust relationship between the state and its employees, a rooted feeling of belonging to the public service, and a certificate of pride in Jordanian state employees who form the backbone of public service and the pillar of governmental performance.
She mentioned that the study revealed several challenges requiring practical and studied actions, among them enhancing work-life balance, developing the work environment, strengthening the institutional integrity system, and enhancing human resources management practices to promote fairness, transparency, and motivation.
Al-Balbisi noted that the government would hold institutional dialogues with experts, stakeholders, and representatives of various institutions to read the study results in-depth, analyze its dimensions, and ensure that responses are based on shared and responsible understanding.
She explained that this study would form part of a broader system of measurement and evaluation within the national indicator for public sector modernization, "which we are establishing as a comprehensive reference umbrella that measures progress in the path of administrative modernization."
Meanwhile, the head of the Public Service and Administration Authority, Fayez Al-Nahar, said that the government recently launched the second executive program of the public sector modernization roadmap, which affirmed that human resources are the fundamental pillar and the real driver for reform and modernization efforts, and that enhancing public sector performance starts from the real investment in people.
Al-Nahar emphasized the need to assess the current situation through practical and methodological diagnosis of the human resources situation and monitoring key indicators, as these indicators provide a fundamental value upon which to build in identifying opportunities for improvement, areas for development, and setting future targets they aspire to achieve.
He explained that the system included two main groups of indicators; the first reflects the reality of job satisfaction and integration through the "GSPS" survey approved by the Joint Initiative to Support Governance and Management Improvement "SIGMA" and the Organization for Economic Cooperation and Development, which included 25 main indicators and 80 sub-indicators, with a response exceeding 40,000 male and female employees from 97 government departments, thus making Jordan the first Arab country to participate in this survey alongside 32 countries around the world.
The second group of indicators includes 19 indicators within seven main areas, based on the best global practices that reflect the efficiency and effectiveness of human resources management processes in the public sector.
He stated that the results showed that the average job satisfaction index for public sector employees in Jordan reached 77%, while the job integration score was 69%, and 13 indicators scored above 60%, notably: employment based on public announcement, organizational commitment, motivation to work, leadership based on ethical values, career guidance, and training.
However, the results of 4 indicators were within the 50-60% range, notably job welfare support and human resources units' performance, while the results of 6 indicators were below 50%, notably the balance between personal and professional life, feeling of stress, and excessive restriction due to rules and controls.
He mentioned that these indicators constitute priorities for improvement and development, coinciding with the building on the indicators that achieved advanced results to ensure their continuity and further progress, where a special report was developed for each department showing its specific results within the indicator system.
For his part, the Secretary-General of the Authority, Yasser Al-Nasour, provided a briefing about the scientific methodology of the study, its statistical community, and key strategic indicators, noting that the study was conducted in cooperation with the "SIGMA" organization as part of the initiative to support governance and management improvement, and in partnership with local and international research and academic entities from both public and private sectors.
A concluding dialogue session was held discussing the main contents of the human resources indicators system and its results and indicators, reflections on the development of human resources management policies in the public sector, and mechanisms to employ the system results in preparing practical action plans that contribute to and support the path of modernizing the public sector according to best institutional practices.
It is mentioned that in supporting this system and conducting the survey, the Joint Initiative for Governance and Management Improvement, within the Organization for Economic Cooperation and Development with support from the European Union, and international academic institutions, and the research team from the University of Nottingham, University College London, Roskilde University, Stanford University, and the Center for Strategic Studies at the University of Jordan participated.
