Khaberni - In an era where citizen complaints usually turn into mere numbers and formal, dry messages, a simple unusual complaint has emerged to become the talk of the platforms in Syria, specifically as the story of Omar, the young man who complained about his girlfriend's internet outage, not through a technical request or an angry post, but through poetic verses expressing his longing for his beloved, and addressed it to the Minister of Communications via his "X" account.
The story began when the young Omar Mardini posted simple poetic verses on his "X" account complaining to the Minister of Communications, Abdul Salam Haikal, about his longing for his girlfriend and her internet outage, using a light emotional language that blended complaint with love.
The verses did not go unnoticed, as Minister Abdul Salam Haikal responded to the young man in the same poetic style on his "X" account, reassuring him that the complaint will be followed up by his office, and affirming that work is underway to restore the internet service, in verses that carried clear humor and a human message.