Khaberni - The electronic appointment booking system for ownership relinquishment transactions at the Land and Survey Department has sparked widespread controversy among citizens and workers in the real estate sector since the beginning of the year.
Many have complained about difficulties and obstacles in obtaining timely appointments, with some having to wait for 5 to 6 days or more after paying the fees, raising questions about the effectiveness of pre-payment if the procedure cannot be completed quickly.
Concerns are particularly acute in emergency situations, such as the potential for a lien to be placed on the property before the transfer is completed, or - God forbid - the death of one of the parties involved, which could complicate the transaction or lead to losses.
For its part, the Land and Survey Department emphasized its keen attention to citizens' remarks and follow-ups, and the Director General has directed immediate attention to these observations.
In its response, the department emphasized:
First: The service of electronically booking a declaration listening session reflects the department's shift towards improving service quality, aiming to facilitate signing procedures at times that suit the citizen. This service promotes the principle of justice in accessing the service and reduces the bureaucratic time that has often burdened the citizens. Moreover, this service is not confined to just technological advancements but represents an administrative reform that redefines and enhances the relationship between the department and the citizen, in alignment with the government's digital transformation plan.
Secondly: With the launch of the service and during practical application, some observations emerged through feedback from private sector partners and fellow citizens. We are now addressing these issues, notably the fee payment process, which will now take place at least half an hour before the appointment time, unlike previously when it was before the appointment was scheduled.
