Khaberni – In a new milestone added to its rich record of achievements, reaffirming its leadership and institutional excellence, and as an extension of its established path in providing a world-class customer experience, the Arab National Company for Cars / Kia Jordan has achieved an exceptional accomplishment on the international stage, according to the preliminary results of the (KSCS) and (KACS) customer satisfaction surveys for the year 2025, crowned with winning prestigious regional awards, alongside achieving leading and top global positions.
In the sales customer satisfaction index (KSCS), Jordan scored 963 points, marking an exceptional progress of +50 points compared to the year 2024, ranking it second globally, in an achievement that reflects an exceptional development surpassing previous levels of excellent performance, and confirming that Kia Jordan is not just maintaining its status but continues to elevate the standards of excellence to unprecedented levels.
In the field of after-sales services, Kia Jordan achieved a historical accomplishment by topping the global position in the KACS survey for maintenance service customer satisfaction, having scored 981 points, surpassing all Kia markets worldwide, in a crowning reflecting the overall excellence in the performance of maintenance centers, the quality of services provided, the efficiency of technical staff, and the strict adherence to the finest and highest international standards adopted by Kia.
The awards received by Kia Jordan from Kia's regional office included:
• Regional Excellence Award in Sales Customer Satisfaction
(Sales Customer Satisfaction – Significant Improvement Award)
• Global Excellence Award in After-Sales Service Customer Satisfaction (KACS), after achieving the first position globally, in recognition of the exceptional performance of maintenance centers, excelling in customer experience, responsiveness, service quality, and the comprehensive application of best international practices.
This recognition embodies the fruits of a cohesive institutional effort, participated in by sales and technical services teams with a unified vision and spirit, driven by a strong corporate culture that prioritizes the customer, and believes that excellence is not just a temporary achievement, but a sustainable business approach and a continuous path for development and innovation.
Commenting on this global achievement, Khalil Al-Quraini, the director of After-Sales Services at Kia Jordan, said:
“Achieving the first position globally in the KACS index represents the culmination of a long-term strategic effort, and continuous investment in developing technical infrastructure, enhancing staff efficiency, and applying the highest international quality standards, ensuring an exceptional maintenance experience based on professionalism, trust, and customer satisfaction at all service stages.”
Waseem Al-Aqraa, the executive director of the Arab National Company for Cars / Kia Jordan, expressed his pride in this achievement, saying:
“We take pride in the high-level global results achieved by Kia Jordan, topped by leading globally in after-sales service customer satisfaction, an achievement that reflects a clear strategic vision and a strong corporate culture that places the customer at the heart of every decision. This success is not just a point of arrival but an advanced station in an ongoing journey towards excellence and solidifying Jordan's position as one of the exemplary markets within the global Kia network.”
These results affirm Kia Jordan's prominent position within the global Kia system, as it has become a model to emulate in transforming superior performance into exceptional global achievements, and offering a comprehensive customer experience that exceeds expectations at all interaction points.
The company emphasized that these successes form a strong incentive to continue progressing and enhancing performance levels in the upcoming stage, aligned with Kia's global vision in leadership, sustainability, and providing a world-class customer experience with unparalleled standards.
