Khaberni - With the significant digital development witnessed by Jordanian government institutions, many services have become available electronically to facilitate procedures and save time for citizens.
Among these services is the inquiry service about the civil record provided by the Department of Civil Status and Passports through its electronic platform.
We will learn about the steps to inquire about the civil record in Jordan online, the benefits of the service, and how to benefit from it easily and safely.
First: What is the civil record?
The civil record is an official document issued by the Department of Civil Status in Jordan, which includes basic information about the citizen such as full name, family number, date of birth, nationality, and marital status.
The civil record is used in many official transactions such as issuing passports, submitting government applications, or registering at universities.
Secondly: The role of the Department of Civil Status in Jordan
The Department of Civil Status and Passports is the entity responsible for registering citizens and issuing official documents such as identity cards, birth certificates, marriage certificates, divorce certificates, and death certificates, in addition to managing the electronic civil record.
In recent years, the department has worked on developing its digital services to become available online, within the framework of the national digital transformation project launched by the Jordanian government to facilitate public services.
Third: Steps to inquire about the civil record in Jordan online
Any citizen or resident in Jordan can inquire about the civil record electronically through the official website of the Department of Civil Status or through the Jordanian e-government portal. Here are the steps in detail:
1. Access the official website
• Open the website of the Department of Civil Status and Passports via the official link: https://cspd.gov.jo.
• You can also enter through the Jordanian e-government portal https://www.jordan.gov.jo.
2. Choose the "Inquiry about the civil record" service
• From the homepage, go to the "Electronic Services" section.
• Choose from the menu the service of inquiring about the civil record or "electronic civil record".
3. Enter the required information
• Enter your national number accurately.
• Add the civil record number or personal ID number if requested.
• Enter the date of birth or the verification code displayed on the screen.
4. Display the details of the civil record
After clicking "Search" or "Inquire", a page will appear containing details of your civil record, such as the full name, family number, and marital status information.
5. Print the civil record when needed
If you need a paper copy, you can choose "Print the Civil Record", which is an electronically certified copy accepted in most government departments.
Fourth: Features of the electronic civil record
The Jordanian government's adoption of the electronic civil record system has provided many benefits to citizens, including:
1. Ease of access to the service
You no longer need to visit Jordan's civil status offices, as you can inquire about the civil record from anywhere and at any time online.
2. Saving time and effort
This service is one of the fastest electronic government services, as it only takes a few minutes to complete the inquiry instead of waiting in lines.
3. Transparency and accuracy
All data in the electronic civil record is updated and matches the official records in the Department of Civil Status, which reduces paper errors and provides accurate and secure data.
4. Possibility of using the record in other electronic transactions
The electronic civil record can be directly used in other transactions through digital government platforms, such as issuing a passport or updating personal information.
Fifth: Other services offered by the Department of Civil Status online
In addition to inquiring about the civil record, the Jordanian Department of Civil Status and Passports offers a range of other electronic services through its website, including:
• Renewal of the smart card (National ID)
• Request to issue an electronic birth certificate
• Request to issue a death or marriage certificate
• Verification of the family civil record number
• Pre-scheduled appointment booking for branch visits
• Electronic payment service via eFAWATEERcom
• All these services are available within the electronic services portal, to facilitate access by citizens and residents.
Sixth: Important tips during the inquiry
Before starting the process of inquiring about the Jordanian civil record online, here are some tips to ensure the success of the process:
• Make sure to write the national number correctly without any spaces.
• Use an updated browser to avoid technical problems.
• Avoid using public networks to maintain the confidentiality of your personal data.
• If you encounter any problems, you can contact technical support through the official website of the department or the hotline.
Seventh: The importance of digital transformation in civil status
• The adoption of an electronic system by the Department of Civil Status is not just a technical update, but a strategic step towards a fully integrated digital government.
• The electronic civil record system contributes to accelerating services, reducing human errors, and improving communication between citizens and institutions. This approach aligns with Jordan's 2030 vision for comprehensive digital transformation and the provision of smart and advanced government services.
Inquiring about the civil record in Jordan online has become one of the easiest services provided by the Department of Civil Status, thanks to the digital transformation that has contributed to improving the experience of citizens and simplifying government procedures.
Now every citizen can easily know the details of their electronic civil record through the department's website, which saves significant time and effort and enhances the accuracy of official transactions in the Kingdom.
