Khaberni - The Saudi Ministry of Hajj and Umrah revealed to "Alarabiya.net" the outlines of its operational plan for the upcoming Hajj season, where it has prepared more than 5,000 residences for the pilgrims in Mecca, and more than 600 camps to enhance their comfort, and improve the housing services experience for the pilgrims, pointing out that it has intensified simulation procedures for crowd management scenarios.
The Saudi Hajj has given a vision of its plan, which includes three main axes based on digital transformation, institutional integration, and enhancing the efficiency of field services to enrich the experience of the guests of the Merciful, as it includes 15 integrated work programs and 60 execution tracks, covering the journey of the pilgrim from planning to execution and closure, including various landmarks and stations of the journey.
At the same time, the ministry confirmed that it has begun preparations for the upcoming Hajj season early, specifically right after the end of the last season, in coordination with Hajj affairs offices, organizers, the third sector, and service providers to ensure the readiness of the entire system, in addition to coordination with related government entities to implement comprehensive operational plans in preparation for the season.
The upcoming Hajj season will witness the adoption of a structural system of precise performance indicators with more than 300 information panels addressing developmental requirements and monitoring the progress of operational plans, and digitizing field operations, through the monitoring and control center, project management offices, risk and emergency management, and business continuity to ensure maximum readiness and quick response.
In the meantime, Hajj and Umrah develop advanced models for managing relationships with companies and service providers to ensure quality performance and raise the level of operational compliance and commitment, in addition to creating innovative service programs and packages that enrich the experience of the pilgrims and facilitate their access to services from around the world.
The ministry provides support and assistance to the guests of the Merciful through 36 centers for care of devotions, which are concerned with immediate guidance and advice, responding to inquiries, and more than 300 service points for the pilgrim on his spiritual journey.
The ministry also affirmed that the upcoming Hajj season will witness qualitative developments in services and organization, most notably enhancing digital transformation through the "Nusk" digital system, as well as extensive uses of the smart Nusk card, to organize transport and accommodation operations in camps using modern technologies.
Additionally, the expansion of Nusk app services ensures facilitating services and speeding up procedures, by offering more than 30 digital services through the Nusk app, and developing Nusk pathways services for the business sector.
In the human resources aspect, the ministry trains field personnel and volunteers, targeting more than 250,000 trainees and implementing over 3,000 training programs to increase operational efficiency, anticipating this year's volunteer target to reach 36,000 volunteers.
