Khaberni - The total number of complaints received by the Consumer Protection Directorate from January 1 until September 30 stood at 943, according to the adviser and media spokesperson for the Ministry of Industry, Trade and Supply.
Al-Barmawi said that the number of closed complaints reached 802, while the number of notices issued (pre-violation) was 49, and 20 violations were filed.
Al-Barmawi explained that 85% of the complaints had been closed.
Regarding the complaints most received according to the sector during the above period, the highest sector was the services sector, with (244) complaints, approximately (26%) of the total complaints received.
The electrical sector ranked second with (225) complaints, composing roughly (24%) of the complaints, while the automotive sector ranked third with (139) complaints, almost (15%) of the total complaints received.
As for the e-commerce sector, the number of complaints received was (144), which is about (15%) of the total complaints received.
Concerning the nature of the complaints, Al-Barmawi clarified that the number of complaints related to after-sales services amounted to (433) complaints, approximately (46%) of the total complaints, while complaints against defective goods or services were (257) complaints at nearly (27%), while the number of complaints against warranties and contracts was (207) complaints, accounting for (22%) of the total complaints received.
The Ministry of Industry, Trade and Supply had previously called on citizens to report any violations in the markets through the ministry's complaint number (065661176), its Facebook page (https://www.facebook.com/mit.gov.jo), and its website address (https://www.mit.gov.jo).
It should be noted that the Consumer Protection Law includes legal provisions that ensure the consumer gets their full rights.
The Consumer Protection Law issued in 2017 emphasizes the right of the consumer to obtain goods or services that fulfill their intended purpose without causing any harm to their interests or health when used normally or as expected, clearly obtaining full and accurate information about the goods or service purchased and sales conditions.
The law ensures the consumer the right to receive full and clear information before completing the purchase about the obligations that fall on them to the provider and the provider's rights facing the consumer and choosing the goods or service they wish to buy without undue pressure or restriction, obtaining proof of purchase of the goods or service and the basic details of the purchase process, getting complete and accurate information about the provider and their address.
According to the law, the provider is prohibited from doing any act or omission that results in violating any of the consumer's rights. The law states that the provider must ensure the quality advertised for goods or services with which they deal and their fitness for use according to the purposes prepared for and verify that goods or services match the declared characteristics and achieve the results declared to the consumer, and deliver the goods to the consumer or provide the service within the agreed period or within the usual time for that without delay.
The law obliges the provider to secure after-sales services, particularly maintenance services and necessary spare parts for goods or services that require due to their nature, whether this is against a fee paid by the consumer or free of charge. If the goods are defective, the provider is obliged to return them and refund the price upon the consumer's request or any other person to whom the ownership of the goods has transferred, and if the provider is unable to return the goods due to the defect appearing after the consumer's usage, the provider is committed to pay the consumer an amount equal to the value of the damage.
The law also obliges the provider in case of a defective service to refund the price upon the consumer's request if the consumer did not receive that service or if it was possible for the provider to reverse the service provision. If the defect in the service appeared after the consumer completely received it, the provider is committed to pay the consumer an amount equivalent to the value of the damage, and with the consumer's written consent, the provider may rectify the fault that led to a defect in the goods or service.
